"The single biggest problem in communication is the illusion that it has taken place." George Bernard Shaw Mastering Communication: A...

"Speak clearly, if you speak at all; carve every word before you let it fall." Oliver Wendell Holmes Sr. Becoming Heard & Valued in...

"In the midst of chaos, there is also opportunity." Sun Tzu Navigating High-Stakes, Deceitful, or Difficult Situations: A Practical...

"Mastering others is strength. Mastering yourself is true power." Lao Tzu Stepping Up: Developing Leadership-Level Influence &...

Index Crucial Conversations by Joseph Grenny Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen The Evolution of...

Index Abraham Lincoln Steve Jobs 1919 Paris Peace Conference 2017 Fyre Festival Introduction Take heed of the stories of others. We are a...

Index Define Clear Objectives Cultivate Empathy Anticipate Challenges and Obstacles Adapt to Diverse Styles Maintain Flexibility Align...

Introduction Richard Feynman, the great physicist, once said, “ The first principle is that you must not fool yourself — and you are the...

Index On the GROW Model On Active Listening On Paul Ekman’s Microexpressions Theory On Motivational Interviewing (MI) On Influencing and...

Important communications are best executed if the Intent is thoughtfully planned. Introduction The intent of communication is the...