"The single biggest problem in communication is the illusion that it has taken place." George Bernard Shaw Mastering Communication: A...

"Speak clearly, if you speak at all; carve every word before you let it fall." Oliver Wendell Holmes Sr. Becoming Heard & Valued in...

"In the midst of chaos, there is also opportunity." Sun Tzu Navigating High-Stakes, Deceitful, or Difficult Situations: A Practical...

"Mastering others is strength. Mastering yourself is true power." Lao Tzu Stepping Up: Developing Leadership-Level Influence &...

Index Crucial Conversations by Joseph Grenny Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen The Evolution of...

Index Mahatma Gandhi Nelson Mandela The Balkan Tragedy The Break-up of The Beatles Introduction Take heed of the stories of others. We...

Index Practice Active Listening Lead with Empathy Clarify Intentions and Expectations Focus on Solutions, Not Blame Adapt Communication...

Introduction Richard Feynman, the great physicist, once said, “ The first principle is that you must not fool yourself — and you are the...

Index On Transactional Analysis (Parent-Adult-Child Model) On Detachment for Communications On Win-Win Negotiations On Verbal Judo On the...

Communicate with Harmony to better connect with others and and navigate situations. Introduction Harmony of communication is the...